FAQs
1. ** How can I place an order? **
- To place an order, simply browse our website and click on the items you'd like to purchase. Add them to your cart and proceed to checkout. Follow the prompts to provide your shipping and payment information and confirm your order.
2. ** What payment methods do you accept? **
- We accept all major credit and debit cards, including Visa, MasterCard, Discover, as well as Shop Pay and Venmo for secure and convenient payments. Additionally, we offer payments through PayPal for added flexibility.
3. ** Can I customize or request a personalized design? **
- Yes, we offer custom orders! If you have a specific design or idea in mind, please reach out to us through our Contact Us page and we'll be happy to discuss the details.
4. ** What is your return and exchange policy? **
- Due to the nature of our products being made to order, we do not accept returns or exchanges. However, if you receive a damaged or incorrect item, please reach out to our customer support team within 24 hours of receiving your order. We'll be happy to assist you with a replacement or refund. For more information, please refer to our Return and Exchange Policy.
5. ** How long will it take to receive my order? **
- Our processing time typically ranges from 10 to 15 business days. Shipping times may vary depending on your location and chosen shipping method. For more information, please visit our Shipping Policy page.
6. ** What if I receive a damaged or incorrect item? **
- In the rare event that you receive a damaged or incorrect item, please reach out to our customer support team within 24 hours of receiving your order. We'll be happy to assist you with a replacement or refund. For more information, please refer to our Return and Exchange Policy.
7. ** How can I contact customer support for further assistance? **
- You can reach our customer support team by filling out the form on our Contact Page. We aim to respond to all inquiries within 24 hours. Additionally, you can find us on social media platforms, and feel free to send us a direct message.
- To place an order, simply browse our website and click on the items you'd like to purchase. Add them to your cart and proceed to checkout. Follow the prompts to provide your shipping and payment information and confirm your order.
2. ** What payment methods do you accept? **
- We accept all major credit and debit cards, including Visa, MasterCard, Discover, as well as Shop Pay and Venmo for secure and convenient payments. Additionally, we offer payments through PayPal for added flexibility.
3. ** Can I customize or request a personalized design? **
- Yes, we offer custom orders! If you have a specific design or idea in mind, please reach out to us through our Contact Us page and we'll be happy to discuss the details.
4. ** What is your return and exchange policy? **
- Due to the nature of our products being made to order, we do not accept returns or exchanges. However, if you receive a damaged or incorrect item, please reach out to our customer support team within 24 hours of receiving your order. We'll be happy to assist you with a replacement or refund. For more information, please refer to our Return and Exchange Policy.
5. ** How long will it take to receive my order? **
- Our processing time typically ranges from 10 to 15 business days. Shipping times may vary depending on your location and chosen shipping method. For more information, please visit our Shipping Policy page.
6. ** What if I receive a damaged or incorrect item? **
- In the rare event that you receive a damaged or incorrect item, please reach out to our customer support team within 24 hours of receiving your order. We'll be happy to assist you with a replacement or refund. For more information, please refer to our Return and Exchange Policy.
7. ** How can I contact customer support for further assistance? **
- You can reach our customer support team by filling out the form on our Contact Page. We aim to respond to all inquiries within 24 hours. Additionally, you can find us on social media platforms, and feel free to send us a direct message.